staysure customer service

2023.03.08

I was really impressed how EASY and QUICK to claim and get the money back. Verification can help ensure real people write reviews about real companies. Dear David Clark,Thank you for your 5 star review. Staysure Expat, It's quick, easy and totally free. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Thank you. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Check out what 241,874 people have written so far, and share your own experience. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. The People Team. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Don't Pay out on Holiday cancellation due to Death of Parent. #wsite-title {color:#000 !important;text-transform: uppercase !important;} var initEvt = document.createEvent('Event'); We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. As I was desperate I bought it. Thank you for choosing Staysure. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Lack of progression I would say but good vibes. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. //--> A company who has to bang on about diversity isnt a diverse company. Policy purchased, but I am not happy. The calls are non stop , its very busy and mentally exhausting . Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. This place has lost all hope. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I applied online. We encourage our colleagues to speak up and stand by our values of being genuine and caring. com_currentSite = "952359298347476581"; Are you a company? .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Interview. We are remunerated by commission for the arrangement, service and renewal of Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Tuesday 27 December: 9am 5pm They were no help at all. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Britannia House, Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. } .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} .wsite-menu-default a {font-size:16px !important;} So you can be confident that youve got the right cover, thats tailored just for you. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Here are 8 tips for writing great reviews. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Warm regards,Ross, I have had holiday insurance with you for a couple of years. But your website/automation are pretty poor, so only 3 stars. .wsite-product .wsite-product-price a {} In the end left the company with 66 pay in a cost of living crisis with child. Worked for this company and had a bereavement. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. - Monday - Friday: 8.30am - 8pm Staysure is a trading name of TICORP Limited. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. .fancybox-title {} I wasn't entirely happy with the service I got but I don't blame the staff for it. Worst company I have worked for and hope people take this review in and understand you will be another number. Full-time, Part-time . }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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\n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Have a fantastic holiday. It goes against our guidelines to offer incentives for reviews. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. If you need to cancel your policy please click here. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. _W.isCheckoutReskin = false; Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help #wsite-content h2.wsite-product-title {} Have a fantastic holiday. Thursday 29 December: 8:30am 8pm } We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Have a fantastic holiday. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I should have asked for the policy to be posted to me. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Unhappy with your Staysure experience? This was done because they said I owed them holiday which they asked me to take as compassionate leave. We were devastated as grandchildren had been couting the days down. Staysure is a good place to work, the training is good. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. ERGO Seguros de Viaje We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Outright being lied to didnt help either. . All rights reserved. You deserve to be treated better especially for what youre getting paid. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. 2023 Resolver Consumer Online Limited. She had to cancel her holiday to undergo treatment and submitted a claim. Quick and efficient service, very knowledgeable of medical conditions.Thank you. .mobile-nav .icon-caret svg { Thank you for posting your comments. I tried three times and received a message that there was something wrong but no explanation on what the problem was. You never know if the training team/management are telling you the truth or lying to you. 3-5 Rushmills Business Park, n 71 Edifcio D 2 Dt, Queluz de Baixo However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. The People Team. Thank you for posting your comments. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Warm regards,Vicki. left: auto !important; Also I was told inaccurate information about my first request. Warm regards,Vicki. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Many thanks. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Lack of direction from middle management and above. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. You can see if your question is answered in our FAQs below or you can contact us today. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Dear Eric,Thank you for your 5 star review. policy. We will do everything possible to ensure that you receive a high standard of service. 2730-055 Barcarena, Customer Services Department Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. a:link, Saturday: 9am 5:30pm If there is a problem with the password chosen this should be explained. We recognise that everyone has ups and downs in their lives and we are always there with support. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. .wslide-caption-text {} "560799075470977588", .wsite-button-large .wsite-button-inner {font-size:14px !important;} Having problems? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Therefore i lost out on the deal. } A free inside look at company reviews and salaries posted anonymously by employees. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Thank you. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. No administration fee is changed while making changes through My Staysure. document.documentElement.initCustomerAccountsModels++ Customer Services Manager, We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Average Interview. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. - Email address - Full name - Telephone no. | Read 199,981-200,000 Reviews out of 200,383 . document.dispatchEvent(initEvt); They pick and choose who is significant to you when they pass away. your insurance policy. You need to sharpen up the verification/activation mechanism. 'active', Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. .wsite-button-inner {} Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Dear Denis Kumm,Thank you for your 5 star review. Have a fantastic holiday. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Happiness score is 39 out of 100 39. achieve performance targets across their product portfolio. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. 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staysure customer service

staysure customer service